FAQ's - amber

1. What is amber?

amber is the central place where employees, with the support of AI, can quickly and efficiently find data and information within decentralised, internal corporate data sources. Our goal is to give you an excellent employee experience when navigating through the jungle of information in internal systems with the user experience of internet search engines.

Various functions are presented in this category.

2. How do I sign in?

You will receive a link from us or from your project manager, which you can use to access amber. We explain everything else in our small onboarding tutorial.

3. How can you narrow searches in amber with filters and operators?

Filters

• Limit by file type, data source, time range, and language below the search bar.

• Combine filters, or use a single-click to restrict to exactly one type/source.

• Use Search only in this folder after opening a folder; reset all filters anytime.

Operators

• Add in the query for precision, e.g.: type:pptx project plan -"Project XY".

• Mix operators with filters for the tightest results.

Note

• Results differ per person because amber respects your access rights.

4. How does amber handle privacy?

Please read our article on data protection.

5. Whom can I contact if I have questions about amber?

We offer our users different ways to contact support. Basically, we try to solve all questions via our help page (which you are currently on). You can also find more information about our support here.

In addition, we want to enable our users to develop internal communities and expertise that are able to help each other.

6. What does amber search?

amber currently searches text and image files.

Text files are generally searched in full text, this includes scanned PDF's which are normally not computer readable. Furthermore, information from the metadata (file path, author, ...) is also taken into account in the search. In addition to classic DMS systems, issue trackers, CRM, chat, intranet or e-mail systems can also be searched.

In the image search, we use information from the metadata as well as from the content of the image. Our AI recognises what is in the image and shows it to you accordingly in the image search.

7. what are the use cases?

amber has several use cases. On the one hand this makes amber very powerful, on the other hand it requires a certain independence from the user to deal with the tool and to find out which are the strongest for him.

Enclosed are some exemplary use cases:

• Searching for a PDF:

  • The Use Case: You know you've seen a document at some point where you can't remember if this was seen via Teams, SharePoints, Outlook (attachment) or in network drives:

  • Without amber: You click through various systems in the hope of finding the right information. In the end, you ask colleagues for help again. Maybe you send a few team messages and wait for an answer.

  • With amber: You enter your search as precisely as possible into amber and amber gives you the right information or the right documents as well as other suitable information.

• Who has done which projects?

  • The Use Case: New employees want to know whether know-how on a certain topic is already available in the company.

  • Without amber: Asking around for the right contact persons as well as an in-depth search through various project folders, CRM systems etc. is not possible.

  • With amber: A request to amber to quickly find people who deal with the topic. In addition, amber provides an overview of documents in various data sources.

A larger overview of use cases can be found on this blog article.

8. Data protection and security concept